BOOKING CONDITIONS

1. Bookings between LANZAROTE LEISURE VILLAS LIMITED (hereafter called “the Company”) and the person making the bookings (hereafter called “the Client”) are valid after (a) the booking has been received by the Company, (b) the appropriate deposit has been paid to the Company. Payment will be accepted by the following means: cheques, cash, bank transfer, Visa, Mastercard, Delta or Maestro. Late bookings must be paid by debit or credit card.
2. By signing the booking form the Client accepts these conditions and warrants that he/she is authorized to agree them on behalf of all other persons named on the booking form including those substituted or added by agreed amendment of the booking.
3. The balance of the holiday cost shown on the invoice must be paid two months before departure. If the booking takes place less than two months before departure then the balance is due immediately on receipt of the confirmation. If the balance is not received at least six weeks before departure the Company reserves the right to cancel the relevant booking and retain any deposit held in respect of the same.
4. Any cancellation by the Client must be notified in writing directly to the Company. If the notification of cancellation is received by the Company more than six weeks before departure, only the deposit will be retained by the Company. If less than six weeks, then the following cancellation charges will apply:
Between 4 and 6 weeks before departure 40% of the total cost.
Between 2 and 4 weeks before departure 75% of the total cost.
Less than 2 weeks before departure 100% of the total cost.
5. The Company reserves the right to modify or cancel any accommodation or other arrangement and if the holiday chosen by the Client cannot be provided for any reason before the departure date the Company undertakes to offer alternative arrangements.
6. The Company shall not be liable for any loss, damage or expense, and shall not be obliged to make any refund, in the event of change or cancellation brought about by any force majeure circumstance including ( without limitation)war or threat of war, riots, terrorist activity, civil strife, strikes or any other industrial disruption, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, weather conditions, government action or other events beyond the Company’s control. Important note: The clients attention is drawn to the importance of having Holiday Insurance.
7. The company cannot accept responsibility for losses and inconvenience arising out of disruption of local services such as electricity and water supplies, industrial action or any other matter outside the control of the Company.
8. If after confirmation of the Clients booking, the Client wishes to change any details of the booking (e.g. transferring to a different property or departure date) the Company will use its best endeavours to comply. An amendment fee may be charged for any booking changed. However any such amendment/change must be made and confirmed in writing before departure. In the event that within 6 weeks of departure the Client wishes to change the booking to a later date the cancellation charges specified in paragraph 4 will apply.
9. If after confirmation of the booking of the accommodation with the Company the Client delays flight purchase and is then unable to obtain flights and cancels the accommodation, normal cancellation charges will apply as specified in paragraph 4. (The date of confirmation of the booking is defined as the date on which the deposit or full balance if booking less than 2 months before departure is received by the Company.
11. Should the Client have cause for complaint in the course of the holiday, the Company’s local management must be notified immediately. In the event that the problem cannot be resolved locally and is considered by the Client to be of a serious nature, then the Client must telephone the Lanzarote Leisure Villas office in the UK who will endeavour to solve the problem. If the Client wishes to pursue the matter on return to the Uk, the complaint must then be made in writing to the Company’s office at 4 greenway, Totteridge, London N20 8ED within 42 days of the Client returning from holiday. The Company accepts no liability in respect of complaints received after that date.
12. The self catering accommodation provided is only for the use and occupation of the persons shown on the booking form and no sub-letting, sharing or assignment is permitted.
13. Should any damage to the property its fittings or contents occur during the period of occupancy which in the opinion of the Company has been caused willfully negligently or carelessly the Company reserves the right to levy additional charges for the purposes of restitution as determined by the Company.
14. Elderly and disabled persons are welcomed by the Company and provided prior knowledge is available advice can be given regarding their accommodation. Unfortunately many of our privately owned properties are not suitable for the severely disabled.
15. We have made all reasonable steps to ensure that the holidays published in this brochure and shown on our website have been properly arranged and that suppliers of accommodation, car hire companies or any other organizations we use both in this country and abroad are reputable, maintain high standards and conform with the laws of the country in which they are operating. However, we have no direct control over such organizations and shall not be liable for any acts or omissions whether fundamental or not by any persons employed by them.
16. Our arrangements for your holiday are often planned many months in advance and very occasionally changes may have to be made. In the unlikely event of the Company having to alter the accommodation booked by the Client, the Company undertakes to offer alternative similar or upgraded accommodation. Where a significant change is made you will be informed when you book or , if you have already booked, as soon as possible prior to your departure. A significant change is defined as a change of resort.
17. This contract is subject to and shall be construed in accordance with the laws of England and the parties hereby submit to exclusive jurisdiction of the English courts.

Passports: A valid ten year passport is required for British subjects visiting Lanzarote. Foreign Nationals traveling from Britain should check with the appropriate embassy to ascertain whether a special visa will be required. All children (including babies) will need to hold their own passport to travel abroad. Passport information can be found at www.ips.gov.uk/passport

Health Requirements: At present no certificates of vaccinations are required for British subjects visiting Lanzarote. Foreign Nationals should check their own personal requirements with the appropriate embassy.
More information can be found at www.dh.gov.uk
Health Advice for Travellers.

Brochure: at the time of going to press, all details set out in our brochure were correct and confirmed by each villa owner or complex. Lanzarote Leisure Villas Ltd. therefore cannot be held responsible for any changes made by a particular villa owner or complex.

If you would like to download our Booking Conditions please CLICK HERE.