FAQ

Booking info

Can I reserve the villa?

We will happily hold your villa for 24 - 48 hours while you book flights/ discuss with friends and family

How do I book?
When you have chosen your villa click the green 'book' button and it will take you to our secure online booking and payment system.
If you prefer just send us an email or give us a call we are happy to help.

How much deposit do I pay?

We ask for a 20% deposit (min £150) to secure your booking. A few of our larger villas are 25% deposit.
 
When will I need to pay the balance?
2 months before travel. We will email you to remind you when it is due.
 
How can I pay?

We take payment in sterling - there are 3 ways to pay:
  • By bank transfer from the UK or from abroad. Details will be supplied as part of the booking process.
  • By cheque  payable to 'Lanzarote Leisure Villas'  sent to: 4  Greenway, Totteridge, London, N20 8ED.
  • By debit or credit card through our secure online payment system or by phone.
All payment details will be supplied as part of the booking process.
 
Will you take my balance automatically?
If you pay by debit or credit card through our secure online payment system and tick the 'take my balance automatically box' then we will take it automatically. We will let you know by email that we are about to do this.

Are there any hidden booking costs?
No. There are no hidden costs. We don't charge for debit or credit card payments.

Arriving in Lanzarote

How do we get to the villa?
You could hire a car
or join the taxi queue outside the airport.

Do you know a good car hire company?
We can recommend 'Omnicars' - they are a friendly and reliable family hire car business. Cars can be picked up and returned to the airport or the villa. Click Hire Car to view details.
 
Do you know a good Airport Transfer company?
As an LLV client you can get a preferential rate with the airport transfer company 'Canal Travel' - they meet you at arrivals and are ready and waiting to drive you to the villa - they know how to get to all of our villas and it is a private transfer for you only - there are no additional drop offs or pick ups. It is 45 Euros for a return transfer to a Puerto del Carmen villa (up to 4 passengers including luggage and any child seats). One way transfers are available too. Bikes can be arranged at a cost. Click to read more about transfers
 
How long is the drive from the airport to our villa?
approx 15 minutes to Puerto del Carmen.
approx half an hour to Playa Blanca
approx 5 minutes to Tias. 
 
Can we get a transfer from the airport for arrival and departure but also have a hire car brought to our villa?
Yes The hire car can be brought to your villa for 2 days or more, whilst you get taken to and from the airport by someone who knows the routes.


At the villa
 
What time will the villa be ready for us?
14:00. If you arrive before this time you can leave your luggage at the villa whilst its being cleaned.
 
What time do we have  to leave the villa?
10:00 so the villa can be prepared for new arrivals. Sometimes we can be flexible with this, but priority is given to preparing the villa for new arrivals.
 
We are on a late departing flight, what can we do after 10:00?
 
We can sometimes be flexible on the departure time from the villa, if new clients are not expected that day.
 
Some of the local apartments offer a day rate (approx 25-30 Euros), arranged the day before in person. This gives you somewhere to store your luggage, use the bathroom and kitchen and the facilities on the development.
 
A guaranteed late check-out from your villa can sometimes be arranged for a fee. Ask us for details.
 
How do we get keys to the villa?
Every villa has a key box outside. Once we have received full payment from you we will send you a key code to use for the key box. Please don't forget to take this information abroad with you.
 
Does the villa have a security alarm?
Most of our villas have a security alarm, once we have received full payment from you we will send you an alarm code to use. Please don't forget to take this information abroad with you.
 
Are towels provided?
Bath, hand and tea towels are provided and in most of our villas these are changed mid week.  Check the 'Facilities' for your chosen villa. If you'd like extra towels these can be supplied by the Villa Manager for a small fee.

Are pool towels provided?
Most villas have pool towels provided, one for every guest for the duration of your stay. Check the 'Facilities' for your chosen villa.

Is bed linen provided?
Yes, beds will be made up for your arrival. If you are staying for 11 or more  nights, bed linen will be changed mid holiday.
 
Is there a washing machine in the villa?
Yes, every villa has a washing machine.
 
Who can we contact if we have a problem in Lanzarote?
Every villa has a Villa Manager, who is available to help if you have a problem. The Villa Manager details will be sent to you once we have received full payment.
 
Is the private pool heated?
All our private pools are electrically heated in the winter months (November to April inclusive).
 
Can we pay extra to have the pool heating on in the summer?
We can arrange to have the pool heated for your stay in May - October at a cost of approx £50 per week. Larger pools may vary. Ask us for details.
 
Does the villa have satellite TV?
Check the 'facilities' for your chosen villa. It is important to note that Satellite TV in Lanzarote is not like it is at home. We do not get the full range of channels available in the UK and it can change without notice.

Does the villa have aircon & wi fi?
Check the 'Facilities' for your chosen villa.
 
Will there be anything to eat or drink in the fridge when we arrive?
It varies, but the minimum you get will be tea, coffee, sugar, milk and water.
 
Is there a supermarket nearby?
All our villas are walking distance from a supermarket.

Are there restaurants nearby?
All our villas are walking distance from one or more restaurants.

Are there any country rules we should know about?
There are a couple of rules about driving which are more strict than the UK.
drink driving limits are0.8 for Uk, Spain is 0.5 (if test passed less than a year ago its 0.1)
You have to be at least 21 years old to rent a car in Lanzarote.

 

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