Specialising in Lanzarote Villas
Beach in Lanzarote

Please find below some General Information

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GENERAL INFORMATION

The brochure is not able to contain all the information we have about the island, the resorts and the villas but if you would like to know more please e-mail or give us a call. Listed below is some general information that may be useful. We want your holiday to be a success so if something is important to you please check with us before you book.


ACCOMMODATION The villa or apartment will generally be available for you from 2pm (3pmwith some villas). If you arrive early and the maids are still cleaning you can usually leave your cases. The property must be vacated by 10am on your departure day. This time is set so that the property can be cleaned and made ready for new arrivals. Sometimes it is possible to be a little more flexible subject to the arrival times of the next guests. Anything other than a 10am departure can only be arranged on the island with the local management. It is important to note that priority is always given to getting the property clean for new arrivals.

BEDROOMS/ BATHROOMS The number of bedrooms is clearly stated for each property and generally includes the bed arrangements Where extra persons occupy this may be on a put u up or sofa bed. Not all bathrooms will have a bath some will have shower cubicles. Most bathrooms or shower rooms include a toilet. If either the bedroom or bathroom facilities are important to you please check with us to confirm the details.

FACILITIES We have listed the facilities in each kitchen as they are at present. Please check if you have particular requirements. Most but not all properties have washing machines but they are often located in a utility room or outdoor drying area. All properties have a toaster, kettle, iron and ironing board and either a fridge or fridge/freezer. It is wise to take your own hairdryer and a continental adaptor. Electricity is 220 volts. All bedding, bath, hand and tea towels are provided. You will need to bring your own beach towels.

PRIVATE POOLS Villa pools often don’t have shallow ends and when they do can get deep quickly. If your villa states heated winter months this will be electrically heated for Arrivals in November through to the end of April. Solar heating will apply all the year round. Diving is not advisable and is at clients own risk. Children should wear armbands where necessary and be carefully monitored around the pool.

SAFES are provided free of charge in most villas.

TELEVISION Whilst some of the villas have satellite television it is frequently limited to news and a few English channels. It is not like Sky in the UK. Almost all villas have a DVD player, some have DVDs but it
is advised to bring some of your own. Some villas have Play Stations but you will need to bring games.

FOOD PACKS Most of the properties will have all you need for a welcoming cup of tea or coffee when you arrive. Food packs can be provided for a charge if you are on a late flight.

INFANTS Cots are available to hire at £20 per week and highchairs at £15 per week.

DAMAGE All damage must be reported to the management. You will be charged for any damage to the villa, pool, facilities or furniture.

MANAGEMENT Details of the management looking after your villa will be shown on your invoice. Please contact them if you have any queries or problems with the villa. Unless it is an emergency please try to contact them during normal office hours. In the unlikely event that you are not able to get hold of them please contact us in the UK.

FLIGHT Before you travel we will need your flight information. We can’t book car hire or transfers without it and need to advise management of arrival times.

INSURANCE Travel insurance cover is essential and we must have the cover details before you travel.

CAR HIRE/ TRANSFERS Car hire is available please see the information on our website or request a car hire form. We can pre- arrange an airport transfer service to take you to your accommodation and back to the airport on your departure day. This is paid for locally.

MAKING A BOOKING We are here to help so please ask if you need more information.

Important
Please read our Booking Conditions before you book.

If you would like to download our General Information please CLICK HERE.


 

 

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