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Home | FAQ’s

Booking Info

We will happily hold your villa for 24 – 48 hours while you book flights/ discuss with friends and family.

When you have chosen your villa click the green ‘book’ button and it will take you to our secure online booking and payment system.

If you prefer just send us an email or give us a call we are happy to help.

We ask for a 20% deposit (min £150) to secure your booking. A few of our larger villas are 25% deposit.

2 months before travel. We will email you to remind you when it is due.

We take payment in sterling – there are 3 ways to pay:

  • By bank transfer from the UK or from abroad. Details will be supplied as part of the booking process.
  • By cheque payable to ‘Lanzarote Leisure Villas’ sent to: 4 Greenway, Totteridge, London, N20 8ED.
  • By debit or credit card through our secure online payment system or by phone.

All payment details will be supplied as part of the booking process.

If you pay by debit or credit card through our secure online payment system and tick the ‘take my balance automatically box’ then we will take it automatically. We will let you know by email that we are about to do this.

No. There are no hidden costs. We don’t charge for debit or credit card payments.

Arriving in Lanzarote

The most popular ways to get to your villa are:

We can recommend ‘Omnicars’ – they are a friendly and reliable family hire car business. Cars can be picked up and returned to the airport or the villa. Click Hire Car to view details.

As an LLV client you can get a preferential rate with the airport transfer company ‘Canal Travel’ – they meet you at arrivals and are ready and waiting to drive you to the villa – they know how to get to all of our villas and it is a private transfer for you only – there are no additional drop offs or pick ups.

It is 45 Euros for a return transfer to a Puerto del Carmen villa (up to 4 passengers including luggage and any child seats). One way transfers are available too. Bikes can be arranged at a cost. Click to read more about transfers

  • Approx 15 minutes to Puerto del Carmen.
  • Approx half an hour to Playa Blanca
  • Approx 5 minutes to Tias.

Yes The hire car can be brought to your villa for 2 days or more, whilst you get taken to and from the airport by someone who knows the routes.

At the Villa

14:00. If you arrive before this time you can leave your luggage at the villa whilst its being cleaned.

10:00 so the villa can be prepared for new arrivals. Sometimes we can be flexible with this, but priority is given to preparing the villa for new arrivals.

We can sometimes be flexible on the departure time from the villa, if new clients are not expected that day.

Some of the local apartments offer a day rate (approx 25-30 Euros), arranged the day before in person. This gives you somewhere to store your luggage, use the bathroom and kitchen and the facilities on the development.

A guaranteed late check-out from your villa can sometimes be arranged for a fee. Ask us for details.

Every villa has a key box outside. Once we have received full payment from you we will send you a key code to use for the key box. Please don’t forget to take this information abroad with you.

Most of our villas have a security alarm, once we have received full payment from you we will send you an alarm code to use. Please don’t forget to take this information abroad with you.

Bath, hand and tea towels are provided and in most of our villas these are changed mid week. Check the ‘Facilities’ for your chosen villa. If you’d like extra towels these can be supplied by the Villa Manager for a small fee.

Most villas have pool towels provided, one for every guest for the duration of your stay. Check the ‘Facilities’ for your chosen villa.

Yes, beds will be made up for your arrival. If you are staying for 11 or more nights, bed linen will be changed mid holiday.

Yes, every villa has a washing machine.

Every villa has a Villa Manager, who is available to help if you have a problem. The Villa Manager details will be sent to you once we have received full payment.

All our private pools are electrically heated in the winter months (November to April inclusive).

We can arrange to have the pool heated for your stay in May – October at a cost of approx £50 per week. Larger pools may vary. Ask us for details.

Check the ‘facilities’ for your chosen villa. It is important to note that Satellite TV in Lanzarote is not like it is at home. We do not get the full range of channels available in the UK and it can change without notice.

Check the ‘Facilities’ for your chosen villa.

It varies, but the minimum you get will be tea, coffee, sugar, milk and water.

All our villas are walking distance from a supermarket.

All our villas are walking distance from one or more restaurants.

There are a couple of rules about driving which are more strict than the UK.

Drink driving limits are 0.8 for Uk, Spain is 0.5 (if test passed less than a year ago its 0.1)

You have to be at least 21 years old to rent a car in Lanzarote.

 
Customer Feedback
We have stayed in Villa Sueno four times now and looking forward to our fifth visit in March 2014. Our party has always consisted of adults who want to have their peace and quiet in sophisticated luxury - our main aim is to relax and enjoy The Good Life ! Villa Sueno has been our only choice ever since our first visit there! The location and especially the breathtaking 180 degrees views will blow your mind. This Villa is fully equipped and if something is missing the management team will fix it right away. Enjoy the exquisite interior design and top of the art technical equipment. Everytime we return to the Villa there is always something new ! All you need is your IPad, favourite books and dvd´ s - the Villa has basically everything else. No pictures will do justice to the beauty of the Villa and its surroundings - you have to be there to understand the unique location and high standard. Everything is within a walking distance and it is easy and cheap to rent a car. Go and have lunch in the nearby villages: Yaiza, Puerto Calero, Macher or somewhere else - and then return to your private paradise. You can totally relax by the pool - no noisy music, no loud groups, no fighting over sunloungers - only you and yourself! Also it is very good to know that there is a very well equipped grocerystore around the corner that is open every day and from early morning till late at night. So you do not necessary need a car at all. Stroll down to the old town and on the way you will find superb small restaurants. We always called a taxi to the Villa if we wanted to go somewhere downtown a little bit further. Travelling with local buses is also cheap and safe – take a day trip to Arrecife and go shopping! We want to send our regards to the management team and also a very special thanks to Sue who has been taking care of us over the past five years. You do get luxury service starting from the booking of the Villa. With all my heart I can recommend VillaSueno - you will fall in love with it! stayed June 2013
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